Accessibility Statement
Last updated: August 10, 2025
Target jurisdiction: United States of America (ADA / WCAG / Section 508 context)
1. Our commitment
Mark It Clean is committed to ensuring digital and physical access for people with disabilities. We strive to provide an inclusive experience for all customers, both online and in person. Our mission — to deliver a healthy indoor environment by removing contaminants that cause irritation and allergic reactions — includes making our website, communications, and on‑site services accessible and usable.
We endeavor to follow recognized accessibility standards and best practices, and to respond promptly when accessibility barriers are identified.
2. Standards and level of conformance
We design the website with the following standards in mind:
WCAG 2.1 Level AA (Web Content Accessibility Guidelines) — primary design target.
Section 508 (repair and remediation of digital content to be compatible with assistive technologies).
Americans with Disabilities Act (ADA) — our operational and customer-facing policies reflect an inclusive approach.
Conformance status: Partially conforms to WCAG 2.1 AA.
(Reason: some content, third‑party features, or legacy documents may not yet meet all success criteria. See Section 5 — Known limitations.)
If you have completed an accessibility audit for this site, replace the statement above with the audit result and the audit date (example: “This site was audited by [vendor name] on [date] and conforms to WCAG 2.1 AA as verified in that audit.”)
3. Accessibility features implemented
Examples of accessibility features on this site include:
Semantic HTML and consistent heading structure for screen‑reader compatibility.
Keyboard navigability for primary site functions and menus.
alt text for important images and descriptive link text.
Sufficient color contrast for body text and interactive elements.
Responsive, mobile‑friendly layouts.
Accessible forms with labels, error identification, and focus management.
Visible focus indicators and logical tab order.
Captions or transcripts provided for newly produced video/audio content (where applicable).
Compatibility testing with common screen readers (NVDA, JAWS, VoiceOver).
4. Testing and verification
We use a mix of methods to evaluate accessibility:
Automated testing tools (to identify common issues).
Manual testing: keyboard‑only navigation checks, screen reader walkthroughs, and color contrast checks.
Periodic reviews by internal staff trained in accessibility.
Third‑party audits: (If applicable, insert vendor name and audit date here. If not performed, you may write “A third‑party accessibility audit is scheduled” or leave blank until completed.)
5. Known limitations & exceptions
Although we work continuously to reduce barriers, the site currently has the following limitations (examples — please replace with actual site findings):
Some PDF documents and downloadable resources uploaded prior to [insert date if known] may not be fully accessible (missing structured text or tags).
Certain third‑party widgets or embedded content (e.g., interactive maps or payment/booking widgets) may not fully support screen readers or keyboard navigation.
A small number of images or decorative icons may lack descriptive alt text.
Some legacy pages may have headings or forms that require remediation.
Why these issues exist: In many cases, older content or third‑party tools were created before current best practices were applied, or the vendor component does not yet provide accessible markup. We prioritize fixes based on impact and feasibility (see Section 6).
If you identify a specific accessibility barrier, please report it (Section 8). We will evaluate and, where feasible, remediate or provide an accessible alternative.
6. Remediation plan & timelines
We treat accessibility issues with priority. Our standard response process:
Acknowledge receipt — We will acknowledge your accessibility request within 2 business days.
Clarify & assess — We may contact you to clarify the issue and request examples/screenshots.
Provide a remediation plan — For confirmed accessibility barriers we will propose a solution and estimated timeline.
Remediation — High‑impact issues (that block access) will be scheduled for remediation as soon as possible. Typical target: begin remediation within 30 calendar days of confirmation and complete within 90 calendar days, depending on complexity and whether third‑party vendors are involved. Lower priority items will be scheduled into our ongoing update cycle.
Follow up — After remediation, we will confirm with you that the solution addresses the issue.
These timelines are target guidelines and may vary with issue complexity or dependencies on third‑party providers. If you require an accommodation urgently, indicate the urgency in your report and we will escalate.
7. Physical / service accessibility
For customers receiving on‑site services:
We offer flexible scheduling and alternative communication channels (phone, email) for customers with mobility or sensory limitations.
Where feasible, we will adapt our processes to accommodate customer needs — please notify us at time of booking.
If a physical visit to our office is required, please contact us in advance so we may ensure accessible arrangements. (Insert office address and accessible‑entry details here if applicable.)
8. How to report accessibility problems or request information in an alternative format
If you encounter accessibility issues on our site or need content in another format (large print, audio, accessible PDF, Spanish translation, etc.), contact us:
Accessibility Coordinator: [Insert Name]
Title: [Insert Title — e.g., Accessibility Coordinator / Customer Experience Manager]
Phone: 562‑726‑2929
Email: info@markitcleanusa.com
Mailing address: [Insert mailing address — e.g., Mark It Clean, Attn: Accessibility Coordinator, 123 Main St, City, State ZIP]
Business hours for accessibility requests: Monday–Friday, [insert hours — e.g., 9:00 AM–5:00 PM PT]
When you contact us, please include:
The web page address (URL) or location of the content.
A description of the issue you encountered.
The assistive technology you use (if any).
Your preferred contact method and whether you need an alternative format.
Response commitment: We will acknowledge requests within 2 business days and provide an estimated timeline for resolution or an alternative method to access the requested information.
9. Alternative feedback channels & escalation
If you cannot use the online contact methods:
Send a written request to our mailing address listed in Section 8.
Call us at 562‑726‑2929 and ask for the Accessibility Coordinator. If you reach voicemail, leave a message with your contact details — we will return your call.
If you are not satisfied with the response, please request escalation to management; we will provide a written record of the remediation steps and expected timelines.
10. Language availability
This Accessibility Statement is available in English. We can provide an alternative language version (for example, Spanish) on request. If you need this statement or other content in another language or format, please contact the Accessibility Coordinator (see Section 8).
11. Privacy and accessibility requests
We handle accessibility requests with confidentiality. Any personal information you provide to help us resolve a request will be used only for the purpose of addressing that request and will be handled according to our Privacy Policy. (Link to privacy policy: insert URL)
12. Frequently asked questions (short)
Q: How long will it take to get a reply?
A: We will acknowledge your request within 2 business days and provide a remediation plan or alternative within the timeline described in Section 6.
Q: Can I request that a document be converted to an accessible format?
A: Yes. Please contact the Accessibility Coordinator with the document details and preferred format.
Q: Is the whole site accessible?
A: We are actively improving the site. Most new content and features are built to WCAG 2.1 AA standards; some legacy content and third‑party elements may need remediation (see Section 5).
13. Revision history & audit information
Last updated: August 10, 2025
Planned review cadence: Annual review of this Accessibility Statement and quarterly technical accessibility checks.
Third‑party audit: [If an audit has been performed, list the vendor and the audit date here. If not, write “No third‑party audit has been completed as of the date above; one is planned/under consideration.”]
14. How you can help
If you identify accessibility issues or have suggestions for improving our accessibility efforts, please contact us (Section 8). Your feedback helps us prioritize and implement meaningful improvements.